The second-hand marketplace Users Share Frustration Over Sizing Changes
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The popular resale platform has altered its measurement guidelines for women's and children's garments failing to inform all shoppers about the modification.
Digital Channels Backlash
Countless users and merchants have taken to social media saying Vinted listings now show a modified sizing category than originally posted due to the recalibration.
The platform stated the updated approach better aligns with comparable marketplaces.
They have suggested members to check their listings and adjust the sizing manually if necessary, which has left users frustrated.
Measurement Approach Modifications
Before the change, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The new system has a letter and a range such as S/UK 8-10.
With some products, the sizing has been recategorised - such as a large size used to be a 12 but is now a UK 16-18.
Shopper Accounts
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, stated items she posted on Vinted with size 14 labels were displaying on the service as size 20–22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.
Manual Updates
Another shopper, located in England, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".
"This situation is especially annoying, as I'm chronically ill and platform income has been essential for me since losing part of my income," she said.
Platform Context
The platform boasts over 100 million shoppers, comprising 18 million UK members.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This is not the initial instance where an unanticipated change to the app has proved unpopular: last year, the platform withdrew an update to its shipping options after backlash from users.
